Kajal Dhillon, R.Ac., founder of Relief Point Canada, recognized a critical gap in British Columbia's healthcare system; not in clinical capability, but in coordination.
With a Doctor of Traditional Chinese Medicine degree from Pacific Rim College in Victoria and Tzu Chi International College of Traditional Chinese Medicine in Vancouver, Dhillon observed that excellent care was being delivered in isolation. Patients carried their clinical narratives between appointments while their providers had limited visibility into each other's work.
Every provider was doing their part - but no one was seeing the whole picture together. That's what Relief Point was built to fix.
Relief Point operates as an acupuncture-first, integration-native practice, functioning as a complementary integration partner within existing care teams. Access is straightforward: someone injured in a car accident with neck pain and headaches can access treatment within days under ICBC's Enhanced Care model, with twelve sessions pre-authorized in the first twelve weeks.
From the first visit, Dhillon asks who else is treating this person - physiotherapist, family doctor, chiropractor - and, with patient consent, sends structured clinical notes detailing what's being addressed, what's responding, and how it fits within the broader care plan. This practitioner-founded, outcome-focused approach means providers see the same picture and can adjust treatment plans together when recovery plateaus.
For patients navigating ICBC or WorkSafeBC claims, Relief Point streamlines access without requiring physician authorization while maintaining consistent communication with coordinating clinicians. Every workflow, intake, documentation, and follow-up was designed around connection, not isolation. The practice operates within CCHPBC standards and defined scope boundaries, complementing the care team through evidence-based collaborative care.
Dhillon’s leadership is built on trust earned one relationship at a time, with physiotherapists who count on reliable communication, and physicians who trust sound clinical judgment. As Relief Point grows, the vision remains clear: create pathways where acupuncture strengthens coordinated care, where providers adapt in real time together, and where patients experience coordination as something they can feel in their recovery.
604-227-7078
The Delta Medical Arts Building
306 - 8425 120 St Delta, B.C. V4C 6R2
