Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
The accused was identified as Sidhesh Hiraman Kamle, alias Mahakaal. "He was arrested in a joint operation conducted by a team of Special Cell and Maharashtra Police," Special Commissioner of Police, Special Cell, H.S. Dhaliwal, said.
Those arrested have been identified as Sandeep Singh, alias Kekda of Sirsa, Haryana; Manpreet Singh, alias Manna of Talwandi Sabo, Bathinda; Manpreet Bhau of Dhaipai, Faridkot; Saraj Mintu of Dode Kalsia village, Amritsar; Prabhdeep Sidhu, alias Pabbi of Takhat-Mall, Haryana; Monu Dagar of Rewli village in Sonipat, Haryana; Pawan Bishnoi and Naseeb, both residents of Fatehabad, Haryana.
Acting on the interrogation of earlier arrested Divisional Forest Officer (DFO) Guramanpreet Singh and contractor Hummy, the police took Dharamsot into custody for the wrongdoings in the Forest Department.
The Chief Minister's Office said the Cabinet gave the nod for promulgation of the session from June 24 with obituary references and motion of thanks on the Governor's Address, followed by a discussion on it.
"The passing away of such a promising life is very saddening and unfortunate. As a mother myself I can feel the pain and anguish of the parents and today, I have come here to share their pain," she said while interacting with the mediapersons.
Special Judge Anil Antil of Rouse Avenue Court noted that the accused Ankur Aggarwal along with his family had absconded and concealed himself for about 15 years in Canada and even after coming to India, he remained elusive for about three years or so.
