Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
The Gurugram police had put up barricades at several entry points on the National Highway, at Shankar Chowk, Iffco Chowk, Signature Tower, Rajiv Chowk and Hero Honda Chowk on the Expressway.
The toffees, according to reports, had been thrown outside their houses and the children picked them and ate them. Chief Minister Yogi Adityanath has expressed grief over the incident and ordered a probe and directed officials concerned to provide relief to the bereaved families and take necessary action in the matter.
All the victims were migrant workers from Chapra district Bihar and were asleep when the fire broke out. Barring one, the rest were between 23 and 35 years of age. Short circuit is suspected to have caused the fire.
After paying glowing tributes to legendary martyrs Shaheed-e-Azam Bhagat Singh, Rajguru and Sukhdev here at state-level function in Hussaniwala, the Chief Minister unveiled the anti-corruption number -- 950 120 0200.
Interacting with family members of martyr Bhagat Singh, including Teji Sandhu, the wife of his nephew, Abhay Sandhu, the Chief Minister assured them that all efforts would be made to get status of the martyr for the legendary hero of Indian freedom struggle, who laid his life at a tender age.
It will impart job-related skills like electrician, welder, fitter, air-conditioning and refrigeration mechanic, information technology, web designing, coding, graphic designing, solar panel technician, junior nurses and hospitality.
