Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
Channi also said that 997 students from the state were in Ukraine, out of whom 420 have returned, and 200 students have reached Poland and are safe but some of the people are still stuck in Ukraine.
In 2017, the Aam Aadmi Party had got around 23 per cent votes but the projections for this election is 39 per cent, while Congress seems to have lost around 11 per cent votes, against in last election's over 38 per cent now, to around 26 per cent and may see its tally come down from 77 seats to 25 seats.
Harjot's brother Prabhjot Singh, who resides in Delhi's Chhattarpur, told IANS: "The last conversation I had with Harjot was on February 26 at 9 p.m. I haven't spoken to him since then. On March 2, at night, he contacted the family and informed them about his injuries.
While directing officials to ensure safe return of the remaining students and other persons stuck in Ukraine, he said the state government is sparing no effort to help the distressed families in this hour of crisis.
Over 700 Indian students are stuck in Sumy and they are running out of basic necessities like food and water and they have been urging the Indian government to get them evacuated from there.
Over 7,400 Indian nationals are expected to be evacuated under the 'Operation Ganga' in the next two days, the government said on Thursday. The Centre has initiated an airlift operation to evacuate Indians, who have found their way to the neighbouring countries of war-torn Ukraine.
