Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
On Wednesday, The Prime Minister's rally in Ferozepur had to be cancelled due to a security lapse after some protesters blocked a route and forced his convoy to spend about 20 minutes on a flyover. The Prime Minister was enroute the National Martyrs Memorial at Hussainiwala when the incident happened.
Although the department has all infrastructural needs in place to deal with the large number of cases expected in case of the third wave becoming a reality, he also appealed to the people to get themselves fully vaccinated against the virus as it is the most potent tool to avoid Covid-19.
Regretting that Prime Minister Narendra Modi had to cancel his scheduled visit to Ferozepur midway, Punjab Chief Minister Charanjit Singh Channi said on Wednesday that there was no security lapse that led to the cancellation of the Prime Ministers visit to the bordering town.
Holding the Punjab government squarely responsible for the "gross security lapse" during Prime Minister Narendra Modi's visit to Punjab, that eventually led to cancellation of all his programmes, former Chief Minister Amarinder Singh on Wednesday demanded dismissal of the government and imposition of President's rule.
With the spike in Covid-19 cases, Punjab on Tuesday imposed statewide night curfew daily from 10 p.m. to 5 a.m. and ordered closure of all educational institutions till January 15.
The accused, identified as Ashish Kumar, tied his wife Ranjan Devi and son Vaibhav to the bed and set them on fire at his house in Mayurwa locality, which comes under the Triveniganj police station.
