Tuesday, September 28, 2021
ADVT 
India

Man Cancels Order Over ‘Non-Hindu’ Delivery Boy; Zomato Reply Wins Hearts

Darpan News Desk IANS, 31 Jul, 2019 07:25 PM

    Food delivery company Zomato is winning the internet after it on Wednesday refused to resolve a customer's complaint about being assigned a Muslim delivery executive for his food order.

     

    "Food doesn't have a religion. It is a religion," the company tweeted in response to the customer's request for change of the rider.

     
     

    On Tuesday night, a man tweeted about cancelling his order placed on Zomato as the designated rider was a "non-Hindu".

     

    "Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel," Amit Shukla, a resident of Jabalpur in Madhya Pradesh tweeted.

     

    In a series of tweets, he also shared screenshots of his conversation with Zomato's customer care, saying he would take up the issue with his lawyers.

     

    The company stood its ground and flatly refused to change delivery executive.

     

    Zomato founder Deepinder Goyal echoed his company's stand, with a firm message. "We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren't sorry to lose any business that comes in the way of our values," he tweeted.

     

    Zomato's response won it many admirers.

     

    "Respect. I love your app. Thank you for giving me a reason to admire the company behind it," former Jammu and Kashmir chief minister Omar Abdullah tweeted.

     

    Former Election Commissioner S Y Quraishi tweeted: "Salute Deepinder Goyal! You are the real face of India! Proud of you." Goyal had in an internal message to his team at Zomato applauded the customer team for "upholding our values and not discriminate on basis of caste or religion for sake of growth (or customer satisfaction)".

     

    Sources said he told his team that they should not succumb to any demands of a customer, partner, or even an employee on racial grounds or grounds of any form of diversity.

     

    A Twitter user who identifies himself as Pandit Amit Shukla, and with the username @NaMo_SARKAAR, tweeted on Tuesday evening that he had cancelled his order after a delivery executive called Faiyaz was assigned to deliver his food. Shukla shared the order status with a map from a locality in Jabalpur.

     
     

    He also shared a screenshot of the app's chat support, through which he requested for a different delivery executive. When asked why Shukla said: "We have Shravan and I don't need a delivery from a Muslim fellow."

     
     

    The customer care executive responded that cancelling the order would cost him Rs 237, and then said: "At Zomato, we don't discriminate on basis of riders, I hope you understand." Shukla tweeted that he cancelled the order without refund, and said that Zomato was "forcing us to take deliveries from people we don't want".

     

    He claimed he was uninstalling the app as the company was not cooperating and he would discuss the matter with his lawyers.

     
     
     
     

    His tweets received angry responses from several users with one asking Shukla if he had ensured that the person who cooked his food was a Hindu, while another pointed out that Shukla's vehicles run on "Muslim fuel" —alluding to most of the oil India buys coming from Gulf nations.

    MORE India ARTICLES

    Asked To Cook By Wife, Mahindra's Reply Leaves Netizens In Splits

    Anand Mahindra, Executive Chairman of Mahindra and Mahindra Limited, left netizens in splits on Monday when, asked by his wife to cook, posted photo of a man ironing chapati 

    Asked To Cook By Wife, Mahindra's Reply Leaves Netizens In Splits

    Nizamuddin Railway Station, Gets Graffiti Makeover, 11 Cities Next

    Four of the walls of Hazrat Nizamuddin Railway Station, one of Delhi's busiest stations, are now sporting vibrant paintings of the icons of the national capital, including the Lotus Temple, India Gate and the Delhi Metro.

     

    Nizamuddin Railway Station, Gets Graffiti Makeover, 11 Cities Next

    Dharmendra A ‘Worried Father’ Gives Son Sunny Deol A Piece Of Advice

    Veteran actor Dharmendra shared his concern and happiness about how his son, actor Sunny Deol, saved an Indian woman from being sold as a slave in Kuwait.

    Dharmendra A ‘Worried Father’ Gives Son Sunny Deol A Piece Of Advice

    3 Of Family Killed In Punjab’s Tarn Taran Village Over Inter-Caste Marriage

    Three members of a man's family were killed in a Punjab village by the family of his wife who hailed from a Dalit community, police said.

     

    3 Of Family Killed In Punjab’s Tarn Taran Village Over Inter-Caste Marriage

    I Have Failed, I Am Sorry: The Founder Of India's Biggest Coffee Chain Cafe Coffee Day Goes Missing Near Mangaluru

    The police have launched a massive search for Cafe Coffee Day (CCD) founder V.G. Siddhartha, suspected to have committed suicide by jumping into the Netravathi river near Mangaluru.

    I Have Failed, I Am Sorry: The Founder Of India's Biggest Coffee Chain Cafe Coffee Day Goes Missing Near Mangaluru

    Actor-Turned-Politician Sunny Deol Rescues Woman Who Was Sold As Slave To A Pakistani Man

    "Naukri samajh ke farz nibhana, Sunny bete (Treat your job as your responsibility, son). God bless you," Dharmendra wrote on his official Twitter handle

    Actor-Turned-Politician Sunny Deol Rescues Woman Who Was Sold As Slave To A Pakistani Man