United Can't believe you tried to charge me $300+ for the same bag that I bought on my trip that you originally only charged $125 as I understand it was over the 50lb weight limit. The worse part is that when I started recording, the lady at the check in got upset and called cops and had me kicked out of the airport. This happened at NOLA airport and when the cops got there they said I was drunk when I only had 2 beers before getting to the airport with my colleagues from work. I have the entire incident recorded and now have to book a flight that will cost me over $550 just to get back home on American Airlines last minute. I was even willing to pay the $300 or more fee as this was a work trip and my company would reimburse me but when I started recording on my iPhone the lady at the count got very mad and called the cops who kicked out of the airport and told me to leave or I'd be arrested. I personally feel like I did nothing wrong and was kicked out only because I started recording the lady as she was being rude and I asked to speak to the manager as to why I had to pay more than what they charged me on my flight from SFO to NOLA. I know it's a very long video ~13mins but feel like I need to share this with everyone as I really don't feel like I did anything wrong and the lady at the counter was just being rude and not willing to help me as I inquired why it was costing more than what I paid on my way from SFO to NOLA.
Posted by Navang Oza on Saturday, 6 May 2017
"The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Oza and our employees to better understand what happened," United said in a statement.I guess @united harassment isn't limited to the unfriendly skies. #unacceptable #united #lackofcustomerservice pic.twitter.com/A5P6A8XJjC
— Navang Oza (@Navang25) May 8, 2017
