National

CBSA self-service kiosks outage resolved after causing delays at customs in airports

Darpan News Desk The Canadian Press, 29 Sep, 2025 11:09 AM

Canada Border Services Agency says the service outage at its primary inspection kiosks has been resolved after causing delays at customs in some of Canada's busiest airports.

The agency said in a social media post early Monday morning that the outage has been dealt with, but noted that travellers may still experience delays for a short period of time.

One customer on a WestJet flight took to social media on Sunday, saying they were sitting on one of the airline's planes for over an hour after landing at Toronto Pearson International Airport.

WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto were at full capacity and the airport had paused deplaning until space was available.

Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3.

Minister of Transport Steven MacKinnon said the government was closely monitoring the issue and urged travellers to check their flight status on the airline's website before going to the airport.

Montreal's Trudeau International Airport and Calgary International Airport confirmed they were also experiencing the outage.

Picture Courtesy: THE CANADIAN PRESS/Spencer Colby

Prev Next

MORE National ARTICLES

Social media has U.S. in its grip and won't let go. The Charlie Kirk killing is a case study

In a microcosm of life today, social media is where Americans have gone to process last week's killing in Utah and is the chief tool his supporters are using to police those they feel aren't offering proper respect. Investigators are probing the time the man accused of killing Kirk, Tyler Robinson, spent in the “dark corners of the internet” — anti-social media, if you will — leading up to when he allegedly pulled the trigger.

Social media has U.S. in its grip and won't let go. The Charlie Kirk killing is a case study

Ione Christensen, famed for Yukon politics, century-old sourdough starter, dies at 91

A former senator and the first woman to be mayor of Whitehorse, Christensen died Monday at the age of 91.

Ione Christensen, famed for Yukon politics, century-old sourdough starter, dies at 91

B.C. government workers step up job action by targeting mining sector

The BC General Employees' Union and Professionals Employees Association say staff in mineral and mines offices in Vancouver and Cranbrook will join picket lines.

B.C. government workers step up job action by targeting mining sector

Federal union expands campaign denouncing cuts at Canada Revenue Agency

The "Canada on Hold" campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.

Federal union expands campaign denouncing cuts at Canada Revenue Agency

Bank of Canada cuts key interest rate to 2.5% as U.S. tariff risks shift

The Bank of Canada’s policy rate now stands at 2.5 per cent, breaking a streak of three consecutive holds since March.

Bank of Canada cuts key interest rate to 2.5% as U.S. tariff risks shift

Canada calls Israel's Gaza surge 'horrific,' suggests it violates international law

Israel escalated its bombardment of the Gaza Strip on Tuesday, saying it is targeting what used to be the most populated city in the territory so that it can prevent Hamas from launching attacks.