Close X
Thursday, October 31, 2024
ADVT 
National

'Lots Of Hugs' As Shuttered Cape Breton Call Centre Reopens Under New Ownership

Darpan News Desk The Canadian Press, 02 Jan, 2019 07:43 PM

    SYDNEY, N.S. — A shuttered call centre in Cape Breton came back to life Wednesday, weeks after its previous owner abruptly closed the facility and tossed hundreds of people out of work just before the holiday season.


    Workers showing up for their 9:30 a.m. shifts filed into the newly minted Sydney Call Centre Inc., the site of the former ServiCom centre that closed without notice on Dec. 6.


    Todd Riley, vice-president of operations, said about 275 people were expected to report for work Wednesday out of about 465 that have been hired back so far.


    He said some were so excited to get back to work that they showed up an hour early.


    "It was fantastic — there were a lot of hugs, a lot of people saying, 'Thank you' and 'I'm so happy to be back,'" Riley said of the mood in the big, open office space.


    "It's definitely brighter days ahead for everybody in this call centre and I really think people rallied and stuck by each other."


    Iowa businessman Anthony Marlowe confirmed on Dec. 23 that he bought the former ServiCom call centre in an auction that was part of the company's bankruptcy proceedings in the United States.


    Marlowe Companies Inc. said earlier this week that more than 450 people have already applied for positions at the Sydney Call Centre.


    If hired over the next month, workers with call centre experience from the last 90 days will receive a $300 starting bonus, along with the base pay and vacation levels from their previous employer and improved benefits.


    The starting wage for newly hired workers will increase to $12 per hour from $11 per hour.


    All work programs will restart by Jan. 14, and the company is still accepting applications. Riley's hoping to return to employment levels that reached about 650 last March by this March and April.


    "We had a real good response from people who wanted to come back, so the second piece of this now is working to get all those guys back on payroll ASAP," Riley said.


    Employees are handling calls for OnStar and AT&T, and details are being finalized for two other clients. Riley said the company is even looking to expand in other parts of Canada, but didn't offer any details.


    "We will be looking at options for potentially more sites in the Canadian demographic, so there's a lot of things that are going to happen," he said.


    MCI had been in negotiations to buy the call centre in the weeks before its sudden closure, which left about 600 people unemployed and without their last paycheques. Marlowe offered $1.5 million for the idled call centre, outbidding two other interested buyers.


    The sale was a relief to many in the community, which has suffered from chronic levels of high unemployment and offered few options for the laid-off workers.


    Most of the workers were owed about four weeks in back pay, a liability that Marlowe's company said rests with ServiCom.

    MORE National ARTICLES

    Mountie In Regina Charged With Forcible Confinement, Uttering Threats

    Mountie In Regina Charged With Forcible Confinement, Uttering Threats
    REGINA — RCMP say a Mountie based in Regina has been charged with forcible confinement and uttering threats.

    Mountie In Regina Charged With Forcible Confinement, Uttering Threats

    Glaciers In Western Canada Retreat Because Of Climate Change: Experts

    Glaciers In Western Canada Retreat Because Of Climate Change: Experts
    David Hik, an ecology professor at Simon Fraser University, said the region is one of the hotspots for warming and the magnitude of change in the glaciers is dramatic.

    Glaciers In Western Canada Retreat Because Of Climate Change: Experts

    Ontario Man Arrested In Us For Disturbing Flight Crew

    The FBI say in a statement that 49-year-old Ian Stewart Smallwood of Ontario was taken into custody after the plane was diverted to Albuquerque.

    Ontario Man Arrested In Us For Disturbing Flight Crew

    Nanaimo Mounties Investigate Alleged Abduction, Assault Of 25-Year-Old Man

    Nanaimo Mounties Investigate Alleged Abduction, Assault Of 25-Year-Old Man
    NANAIMO, B.C. — Mounties in Nanaimo, B.C., say they're investigating the alleged abduction and assault of a 25-year-old man.

    Nanaimo Mounties Investigate Alleged Abduction, Assault Of 25-Year-Old Man

    Police Say Three Pulled From Vehicle In B.C., May Be Victims Of Carbon Monoxide

    Police Say Three Pulled From Vehicle In B.C., May Be Victims Of Carbon Monoxide
    A woman and two children have been rushed to hospital in Greater Vancouver following a suspected case of carbon-monoxide poisoning.

    Police Say Three Pulled From Vehicle In B.C., May Be Victims Of Carbon Monoxide

    They Rejected My Coupon: E-Comm Releases Worst 911 Calls Of 2018

    They Rejected My Coupon: E-Comm Releases Worst 911 Calls Of 2018
    E-Comm says the most inappropriate use of the service on its top 10 list occurred when someone reported a fast-food restaurant was not open 24 hours a day as advertised.

    They Rejected My Coupon: E-Comm Releases Worst 911 Calls Of 2018