TORONTO — A proposed class-action lawsuit against the ride-hailing company Uber filed by one of its drivers will go ahead after Ontario's top court reversed a lower court decision that would have sent the matter to arbitration overseas.
In a ruling released Wednesday, the Court of Appeal for Ontario says a clause in Uber's services agreement that requires all disputes to go through arbitration in the Netherlands amounts to illegally outsourcing an employment standard and therefore cannot stand.
It further concludes that the clause takes advantage of the significant power and financial disparity between Uber and its drivers, who would bear up to US$14,500 in filing fees just to begin the arbitration process, no matter the amount at stake in the dispute.
"I believe that it can be safely concluded that Uber chose this arbitration clause in order to favour itself and thus take advantage of its drivers, who are clearly vulnerable to the market strength of Uber," the appeal court said. "It is a reasonable inference that Uber did so knowingly and intentionally."
The lawsuit, which claims Uber drivers are employees rather than contractors and thus subject to Ontario's labour legislation, had been stayed earlier this year by a motion judge who found Uber drivers were bound by the arbitration clause.
The three-judge appeal panel says the motion judge erred on several points, including in considering the arbitration clause like the kind seen in "normal commercial contracts" where the parties are relatively equal in power and sophistication.
A spokesman for Uber Canada says the company will be reviewing the appeal ruling.
The appeal court ruling does not deal with the claims made in the lawsuit, which will be tested in civil court. Nor does it rule on whether the suit qualifies as a class action.
The man behind the suit, David Heller, is a 35-year-old driver for UberEats, a service that calls on drivers to deliver food from restaurants to Uber customers. He argues that Uber drivers are employees, which makes them entitled to a minimum wage, vacation pay and other protections under Ontario's Employment Standards Act.
The appeal court said the law prohibits employers from contracting out employment standards.
It also found that a provision that allows workers to file complaints against an employer with the Ministry of Labour constitutes an employment standard. And so, in requiring disputes to go to arbitration, Uber's services agreement is illegally contracting out the employment standard that establishes a mechanism to deal with complaints, and depriving Heller of the right to have the ministry investigate his complaint, the ruling said.
"This is of some importance for, among other reasons, if a complaint is made then the Ministry of Labour bears the burden of investigating the complaint. That burden does not fall on the appellant. Under the arbitration clause, of course, the appellant would bear the entire burden of proving his claim," the decision read.
The fact that Heller chose to file a lawsuit rather than complain to the ministry doesn't change that finding, the appeal court said.
The arbitration clause is invalid regardless of his decision, it said, and both a complaint to the ministry and a proposed class-action would rule on the issue publicly and for all Uber drivers — unlike arbitration, which would affect only him and do so privately.
The court also found that the arbitration clause "represents a substantially improvident or unfair bargain" in that it disproportionately favours Uber in any dispute brought by its drivers.
"It requires an individual with a small claim to incur the significant costs of arbitrating that claim ... the fees for which are out of all proportion to the amount that may be involved. And the individual has to incur those costs upfront," the court said.
The evidence showed that starting arbitration costs the applicant roughly US$14,500, which does not include the costs of travel, accommodation or counsel, the appeal panel said.
"These costs are to be contrasted with the appellant’s claim for minimum wage, overtime, vacation pay and the like brought by a person earning $400-$600 per week," it said.
"Additionally, the arbitration clause requires each claimant to individually arbitrate his/her claim and to do so in Uber's home jurisdiction, which is otherwise completely unconnected to where the drivers live, and to where they perform their duties. Still further, it requires the rights of the drivers to be determined in accordance with the laws of the Netherlands, not the laws of Ontario, and the drivers are given no information as to what the laws of the Netherlands are," it said.
The court has ordered Uber to pay Heller his costs for the appeal, a total of $20,000.
