The report is by outgoing ombudsperson Kim Carter, whose office investigates issues on behalf of the public.
That's according to data tabled in Parliament this month that shows the average wait time on Service Canada's 1-800 line last year was 719 seconds, or about 12 minutes, for anyone seeking EI information.
VANCOUVER — Canadian referee Carol Anne Chenard will take charge of the Women's World Cup quarter-final between Germany and France in Montreal on Friday.
TORONTO — Real estate agent Priscilla Sookarow rang in the new year in a novel way, brokering the sale of a $3-million vacation property in B.C.'s Okanagan Valley to a family from Texas.
OTTAWA — The Supreme Court of Canada has declined to hear the appeal of a New Brunswick man found guilty of first-degree murder in the death of his former girlfriend.
VANCOUVER — The British Columbia Civil Liberties Association is applauding Vancouver city council for regulating medical marijuana dispensaries but is warning the new bylaws are too restrictive.