Uber Apologizes After Customer Billed $18,000 For 21-minute Ride

The Canadian Press, 12 Dec, 2017 02:08 PM

TORONTO — Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.

Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.

An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.

Uber staff say the massive over-charge was a result of driver error, not a technical glitch.

Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab's meter.

The spokesperson says the company continues to look into what happened.

Prev Next

MORE National ARTICLES

Premier Warns NDP, Greens That Delaying Site C Dam In B.C. Could Cost $600M

VANCOUVER — British Columbia's political leaders exchanged duelling letters over the future of the Site C dam project on Tuesday, with Premier Christy Clark arguing that delays will cost hundreds of millions of dollars.

Premier Warns NDP, Greens That Delaying Site C Dam In B.C. Could Cost $600M

Flood Risk Downgraded On Some B.C. Rivers, But Kelowna Residents Still Watchful

VANCOUVER — A flood watch is in effect for the South Thompson and Shuswap rivers in B.C.'s southern Interior, but the River Forecast Centre has downgraded the risk on the North Thompson River and on the Thompson River through Kamloops.

Flood Risk Downgraded On Some B.C. Rivers, But Kelowna Residents Still Watchful

New Brunswick Boxer David Whittom Remains In Induced Coma After Post-Bout Brain Hemorrhage

Thirty-eight-year-old David Whittom is listed in stable condition at Saint John Regional Hospital.

New Brunswick Boxer David Whittom Remains In Induced Coma After Post-Bout Brain Hemorrhage

Autopsy Report Shows Canadian Killed Fighting ISIL Died From Head Injury: Mother

Tassone was killed on Dec. 21 in the city of Raqqa while fighting militants associated with the Islamic State of Iraq and the Levant, known as ISIS or ISIL.

Autopsy Report Shows Canadian Killed Fighting ISIL Died From Head Injury: Mother

Parking Enforcement Officer 'Powerless' As 3 Toronto Cops Had Sex With Her

The woman, who cannot be identified due to a standard publication ban, is testifying at the trial of Joshua Cabero, Leslie Nyznik, and Sameer Kara, who have all pleaded not guilty to sexual assault in connection with the alleged incident.