Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
A senior Delhi Police official told IANS that on April 7, a case was registered at the Cyber Cell in which a fraudster impersonated as a senior government official using the WhatsApp display profile and the name of that dignitary and demanded financial favour in the shape of Amazon gift vouchers by pretending to be in trouble.
According to the Deputy Commissioner of Police from Punjab: "Extornist Sharif, alias Mazaralam Shaikh, had called up an Amritsar-based doctor demanding Rs 5 lakh as ransom. After introducing himself as Vicky Brar and a member of Lawrence Bishnoi and Goldy Brar, he had threatened to kill the doctor if the ransom money was not transferred into his account."
In less than 24 hours, police found the baby girl's parents, who were identified as Manjula and Sailesh Bajania. They admitted before the police that they buried the baby as it was premature birth, and since they were financially weak and feared medical expenses, they decided to bury her.
In her letter, DCW chairperson Swati Maliwal demanded that the woman's mortal remains be repatriated to her family in India and a team of psychologists, social workers and police officers meet her children and ascertain their condition.
As per this policy, the royalty of Rs 2.40 per cubic feet will be the same as earlier. Revenue collected under the Information and Technology Department and weigh bridge head, which is 10 paise per cubic feet, will be deposited in the state exchequer instead of being retained by the contractor currently.
BSF's Deputy Inspector General, Gurdaspur Sector, Prabhakar Joshi informed that BSF had recovered Rs 500, two mobile phones, two identity cards and a packet of tobacco from their possession. However, he said that their motive to infiltrate India was yet to be known and BSF was investigating the same.
