LETHBRIDGE, Alta. — A southern Alberta mother who is pregnant with her third child says she was served a cleaning agent from a McDonald's restaurant instead of the latte she ordered.
Sarah Douglas says she was taking her son to a baseball tournament Sunday morning in Lethbridge when they stopped at the drive-through for the coffee.
When she took a sip she knew something was wrong and pulled over to spit out the beverage.
Douglas says when she returned to the restaurant to complain a staff member told her that two cleaning lines were hooked up to the latte machine.
She then contacted Alberta Health Services’ Health Link and was transferred to poison control.
A spokeswoman for McDonald's issued an apology on behalf of Dan Brown, the restaurant franchisee.
Douglas says she wanted to share her experience to ensure that this never happens again.
"As a mother, I want to make sure I have voice and that I'm being heard in terms of the safety of consumers, and how (alleged) negligence can affect people in such a drastic way," she said.
Alberta Health Services says public health officers are investigating.
McDonald's says a health inspector has visited the restaurant and is not investigating further.
"What happened is that the machine was being cleaned — as it is every morning. Unfortunately, the milk supply line was connected to the cleaning solution while this guest’s drink was made," Brown said in a statement.
"We have taken immediate action to review the proper cleaning procedures with the team and have put additional signage up as an added reminder."
