Uber Apologizes After Customer Billed $18,000 For 21-minute Ride

The Canadian Press, 12 Dec, 2017 02:08 PM

TORONTO — Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.

Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.

An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.

Uber staff say the massive over-charge was a result of driver error, not a technical glitch.

Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab's meter.

The spokesperson says the company continues to look into what happened.

Prev Next

MORE National ARTICLES

Sudden Snowfall Causes Multiple Crashes On Coquihalla, Killing 1 And Injuring 10

Witnesses described rounding a bend just south of Merritt at highway speeds to see the route obscured by heavy, wet snow.

Sudden Snowfall Causes Multiple Crashes On Coquihalla, Killing 1 And Injuring 10

Baggage System Issue At Vancouver International Airport Due Causes Long Lines, Delays

Airport officials in Vancouver are urging people to check flight information if they're planning to travel to the United States.

Baggage System Issue At Vancouver International Airport Due Causes Long Lines, Delays

BC Hydro Increases Rates By 3.5 Per Cent

The company says for most residential customers, the increase means an additional $3.75 per month on their bills.

BC Hydro Increases Rates By 3.5 Per Cent

Indian, Canadian Companies To Produce Tablet To Help Learn Punjabi: Bardish Chagger

Canada values diversity and to that effect a Canadian company has joined hands with an Indian company to produce a tablet that will help people learn to read and write Punjabi and Gurmukhi, said Bardish Chagger in an interview.

Indian, Canadian Companies To Produce Tablet To Help Learn Punjabi: Bardish Chagger

Indian-American Sikh Doctor Amandeep Singh In Indiana Gets Death Threats

Amandeep Singh, a general internist at Monroe Hospital in Indiana, recently received the death threat through a text message on his mobile by the unknown individual who claimed to have murdered the number’s previous owner

Indian-American Sikh Doctor Amandeep Singh In Indiana Gets Death Threats

B.C. To Match $2.2 Billion Contribution For Surrey Light Rail, Broadway SkyTrain Extension

SURREY, B.C. — The British Columbia government has announced it will match the federal funding commitment of $2.2 billion for new transit projects in Metro Vancouver over the next 11 years.