Uber Apologizes After Customer Billed $18,000 For 21-minute Ride

The Canadian Press, 12 Dec, 2017 02:08 PM

TORONTO — Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.

Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.

An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.

Uber staff say the massive over-charge was a result of driver error, not a technical glitch.

Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab's meter.

The spokesperson says the company continues to look into what happened.

Prev Next

MORE National ARTICLES

Syrian Student, Embraced By Canada, Opts For U.s. After Trump Order Halted

Canada became a brief beacon of hope for Alaa Alsabeh of Syria after his plan to study engineering in Michigan was shattered by Donald Trump's executive order banning nationals from seven countries, including his.

Syrian Student, Embraced By Canada, Opts For U.s. After Trump Order Halted

Traffic Between B.C.'s South Coast And Interior Cut In The Wake Of Winter Storm

Many travellers spent a frigid night trapped on Highway 5, the Coquihalla Highway, when that busy route was shut down by icy conditions and several collisions.

Traffic Between B.C.'s South Coast And Interior Cut In The Wake Of Winter Storm

New $3.5 Billion Bridge To Replace Massey Tunnel Gets Environmental Nod From B.C. Government

The approval comes with 33 conditions that are legally binding requirements that the Transportation Ministry must meet.

New $3.5 Billion Bridge To Replace Massey Tunnel Gets Environmental Nod From B.C. Government

Fentanyl-Laced Cocaine Suspected In Death And Overdose On Ontario Reserve

Police on a First Nations reserve in southwestern Ontario are investigating whether cocaine laced with fentanyl is behind the death of a man and the overdose of another earlier this week.

Fentanyl-Laced Cocaine Suspected In Death And Overdose On Ontario Reserve

Lawsuit Filed Over Allegations Fort McMurray Walmart Sold Bad Food After Fire

Calgary-based law firm Higgerty Law said Friday it filed the suit at Court of Queen's Bench in Edmonton on Feb. 3.

Lawsuit Filed Over Allegations Fort McMurray Walmart Sold Bad Food After Fire

TD makes funding gift for new Surrey park space

In celebration of Canada's 150th birthday, the funds will support the creation of the TD Nature Play Area which will consist of 1.5 acres of new park space, including a custom designed natural play area, trees, gardens and a connected pathway system to encourage walking and cycling.