Uber Apologizes After Customer Billed $18,000 For 21-minute Ride

The Canadian Press, 12 Dec, 2017 02:08 PM

TORONTO — Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.

Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.

An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.

Uber staff say the massive over-charge was a result of driver error, not a technical glitch.

Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab's meter.

The spokesperson says the company continues to look into what happened.

Prev Next

MORE National ARTICLES

Critics Call For More Social Housing As Vancouver Set To Dismantle Homeless Camp

VANCOUVER — The City of Vancouver says outreach workers are helping about two dozen people move into a shelter after the homeless camp they were staying at was deemed unsafe.

Critics Call For More Social Housing As Vancouver Set To Dismantle Homeless Camp

SPCA Investigates Following Death Of Controversial Sturgeon At Tsawwassen Mills Mall

VANCOUVER — The B.C. SPCA says it has launched an investigation into the death of a sturgeon that was controversially being kept at a new mega mall in Tsawwassen, B.C.

SPCA Investigates Following Death Of Controversial Sturgeon At Tsawwassen Mills Mall

Black Bear With A Taste For Tuna Damages SUV In Southeastern B.C.

RCMP say the victim left his sandwich in his SUV in the southeastern B.C., community.

Black Bear With A Taste For Tuna Damages SUV In Southeastern B.C.

CMHC Raises Its Overall Risk Rating For National Housing Market To Strong

Canada Mortgage and Housing Corp. increased its risk rating for the national housing market on Wednesday to strong, from a moderate rating that it gave in July.