Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
As per the latest data, nearly 1.25 crore passengers were carried by the domestic airlines during January, 2023 in the country as against 64 lakh during the same period last year. The passenger load factor or occupancy of the airlines remained on the higher side in the range of 80 to 90 per cent.
The accused were identified as Hardeep Harnal (35), a resident of Mohali, Punjab; Himanshu Verma (27), a resident of Sitapur, Uttar Pradesh; Sharafat Ali (29), a resident of Ambala, Haryana; and Sagar Bagga (30), a resident of Rohini in Delhi.
Mishra, who was arrested by the Delhi Police from Bengaluru on January 7 for allegedly urinating on a 70-year-old woman while in a drunken state on a flight last November, was granted bail on January 31 by national capital's Patiala House Court.
NCB Deputy Director General Gyaneshwar Singh said the woman was identified as Syeeda Abida. She had plans to travel from Delhi to Doha by a Qatar Airline flight but was apprehended at IGI Airport on March 10.
The two sessions of G20 are slated to be held in the state on March 15-17 and March 19-20. The first one is the second G20 Education Working Group Meeting, while the second is a two-day Labour 20 (L20) meeting.
On January 25, the Supreme Court granted interim bail for eight weeks to Ashish Mishra and directed him to leave Uttar Pradesh within one week of his release from jail. A bench comprising Justices Surya Kant and J.K. Maheshwari directed the sessions judge dealing with the trial of the case to keep apprising it about the future developments of the trial.
