Gurugram: Fake call centre targeting US citizens busted, 14 held
Darpan News Desk IANS, 08 Jun, 2023 10:46 AM
Gurugram, June 8 (IANS) A team of the Cyber Crime police station has busted a fake call centre in Gurugram district and arrested 14 people, including three women and the call centre owner, during the intervening night of Wednesday and Thursday, the police said.
The fake call centre was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, Paypal and Cash app.
The suspects have been identified as Aditya, the call centre operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call centre, had hired the remaining suspects on salary/commission for customer service.
"The employees were employed at the call centres, which were being operated without permission. Also, the centre did not have any license issued by the Department of Telecommunications (DOT)," police added.
"Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about cancelling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also."
"The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Anydesk, TeamViewer, UltraViewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak and child pornography etc. and dupe the victims," Vipin Ahlawat, Assistant Commissioner Of Police (Cybercrime), said.
Five mobile phones and 14 laptops have been recovered from the possession of all the accused persons.
In connection with the matter, an FIR under relevant sections of the Indian Penal Code (IPC), including the IT Act, has been registered at the Cyber Crime police station (East) for further investigation.
The officials said that some dreaded criminals were lodged in the same ward, adding that Sisodia has not raised any complaint in food or other things so far. Sisodia, who was arrested on February 26 in the Delhi excise policy case, was lodged in the cell on Monday after due formalities which included some medical tests.
Special public prosecutor (SPP) Amit Prasad argued the charges against Poonawala. It was submitted that the accused is a trained chef from Taj Hotel and is aware of preserving the flesh. Poonawala had also ordered dry ice, agarbatti etc. after killing Shraddha Walker, the police said.
Carrying placards, father Balkaur Singh and mother Charan Kaur told the media it has been almost a year of the crime occurrence and the main culprits have not been arrested.They demanded that the case should be investigated by the Central Bureau of Investigation (CBI) as crucial witnesses "are being eliminated and nothing is going in their favour."
The accused were identified as Mohd. Danish (33) and Danish alias Raja (30), both residents of Sambhal in Uttar Pradesh. Police have also recovered five high end luxury cars and SUVs from the possession of the accused.
The cause of the provocation is yet to be ascertained, an official told IANS, adding the situation is under control. Videos of the ruckus were viral on the social media. Many parked vehicles and a nearby police station was pelted on with stones.
The court had, on March 4, extended Sisodia's CBI custody for two days and listed his bail plea for March 10 and in the last two days, the CBI questioned him with key witnesses -- former excise commissioner Arva Gopi Krishna and former excise department secretary C. Arvind -- in this case, who recorded their statements in front of a magistrate.
